**Effective Date:** July 04, 2026

Welcome to WonMartz. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through our website. By placing an order with WonMartz, you agree to the terms outlined in this policy.

1. Order Processing

All orders placed through **[www.wonmartz.com](http://www.wonmartz.com)** are subject to product availability and payment verification.

  • Orders are processed during our regular business hours.
  • Orders are typically processed within **1–2 business days** after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional events, festive seasons, or periods of high demand, order processing may take longer than usual.

Once your order has been processed and dispatched, you will receive a confirmation notification via email or SMS, where applicable.

2. Delivery Coverage

WonMartz currently provides delivery services throughout **Sri Lanka**.

We deliver to most cities, towns, and rural areas through our trusted courier partners. Delivery availability may vary depending on your location.

3. Estimated Delivery Time

Estimated delivery times are as follows:

| Delivery Area | Estimated Delivery Time |
| ----------------- | ----------------------- |
| Colombo & Suburbs | 1–3 Business Days |
| Western Province | 2–4 Business Days |
| Other Provinces | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |

Please note that these delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated based on one or more of the following factors:

  • Delivery destination
  • Product weight and dimensions
  • Number of items ordered
  • Special handling requirements

The applicable shipping fee will be displayed during the checkout process before payment is completed.

From time to time, WonMartz may offer promotional free shipping on selected products or orders that meet specific criteria.

5. Delivery Partners

To ensure safe and timely delivery, WonMartz works with reliable courier and logistics providers throughout Sri Lanka.

Courier partners may vary depending on the delivery location and product type.

6. Order Tracking

Where available, customers will receive shipment tracking information after their order has been dispatched.

You may also contact our customer support team to obtain updates regarding your shipment.

7. Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Floods or natural disasters
  • Public holidays
  • Curfews or government restrictions
  • Courier service disruptions
  • Incorrect or incomplete delivery information
  •  Remote delivery locations
  • Unexpected operational issues

WonMartz shall not be held responsible for delays caused by these circumstances.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Contact number
  • Complete delivery address
  • Postal code (where applicable)

WonMartz will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

 9. Delivery Inspection

Customers are encouraged to inspect their package upon delivery.

If the package appears damaged or has been tampered with, please:

  • Take photographs of the package.
  • Report the issue immediately to the delivery personnel, if possible.
  • Contact WonMartz Customer Support within **24 hours** of receiving the order.

Claims reported after this period may not be eligible for investigation.

10. Partial Deliveries

In certain situations, your order may be shipped in multiple packages due to:

  • Product availability
  • Warehouse locations
  • Supplier shipments
  • Package size limitations

You will not be charged additional shipping fees unless clearly stated during checkout.

11. Failed Delivery Attempts

If delivery cannot be completed because:

  • *No one is available to receive the package,
  • The delivery address is incorrect,
  • The recipient cannot be contacted,

our courier partner may attempt re-delivery or return the package to our warehouse.

Additional delivery charges may apply for subsequent delivery attempts.

12. International Shipping

At present, WonMartz only delivers within Sri Lanka.

International shipping services are not currently available.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

**WonMartz**
Operated by **Selene Air (Pvt) Ltd**

**Address:**
Kirulapana Avenue, Colombo 5, Sri Lanka

**Phone:** 0772290700

**Email:** info@wonmartz.com

We are committed to providing a smooth and reliable shopping experience and will do our best to assist you with any shipping-related inquiries.