Effective Date: July 04, 2026

At WonMartz, we are committed to providing high-quality products and excellent customer service. This Warranty Policy explains the warranty coverage available for eligible products purchased through our website.

WonMartz is operated by Selene Air (Pvt) Ltd.

1. Warranty Coverage

Many products sold by WonMartz include a manufacturer's warranty or a seller warranty. The applicable warranty period is displayed on the respective product page or included with the product documentation.

Warranty coverage applies only to manufacturing defects or faults that occur under normal use during the warranty period.

2. Warranty Period

Warranty periods vary depending on the product and manufacturer.

Examples include:

  • 3 Months Warranty
  • 6 Months Warranty
  • 12 Months Warranty
  • 24 Months Warranty
  • Manufacturer Warranty (as specified)

Please refer to the product page or your invoice for the applicable warranty period.

3. What Is Covered

The warranty generally covers:

  • Manufacturing defects
  • Hardware failures under normal use
  • Faulty components
  • Factory defects identified during the warranty period

If a product is found to have a manufacturing defect, WonMartz or the manufacturer may, at its discretion:

  • Repair the product
  • Replace the defective product
  • Replace defective parts
  • Offer another appropriate resolution where applicable

4. What Is Not Covered

The warranty does not cover damage resulting from:

  • Physical damage
  • Accidental damage
  • Water or liquid damage
  • Fire, lightning, or natural disasters
  • Power surges or electrical faults
  • Improper installation
  • Misuse or negligence
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Cosmetic damage such as scratches, dents, or discoloration
  • Damage caused during transportation after delivery
  • Software issues, viruses, or data loss unless specifically covered by the manufacturer

5. Warranty Claim Process

To submit a warranty claim, customers should:

  1. Contact our customer support team.
  2. Provide your order number or proof of purchase.
  3. Describe the issue in detail.
  4. Include photographs or videos if requested.
  5. Return the product for inspection if required.

Warranty claims cannot be processed without valid proof of purchase.

6. Product Inspection

All returned products will be inspected by our technical team or the authorized service provider.

If the reported issue is confirmed as a manufacturing defect covered under warranty, the warranty service will proceed.

If the damage is determined to be outside the warranty terms, repair charges may apply.

7. Repair or Replacement

Depending on product availability and manufacturer guidelines, we may:

  • Repair the product
  • Replace the product with the same model
  • Replace with an equivalent model if the original is unavailable

Replacement products may be new or manufacturer-certified refurbished where permitted.

8. Customer Responsibilities

Customers are responsible for:

  • Keeping the original invoice or receipt
  • Using the product according to the manufacturer's instructions
  • Backing up personal data before returning electronic devices
  • Removing passwords or security locks where applicable

WonMartz is not responsible for any loss of personal data stored on returned devices.

9. Shipping for Warranty Claims

Customers may be responsible for the cost of sending products to the designated service center unless otherwise stated.

If the warranty claim is approved, return shipping arrangements will be made in accordance with our warranty procedures.

10. Limitation of Warranty

This warranty is limited to the repair or replacement of eligible products.

WonMartz shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use any product.

11. Contact Us

For warranty assistance, please contact:

Wonmartz Operated by Selene Air (Pvt) Ltd

Address: Kirulapana Avenue, Colombo 5, Sri Lanka

Phone: 0772290700

Email: info@wonmartz.com

We appreciate your trust in WonMartz and are committed to resolving warranty-related matters fairly and efficiently.