Welcome to the WonMartz FAQ page. Here you'll find answers to some of the most common questions about shopping with us.

What is Wonmartz?

WonMartz is an online shopping platform operated by Selene Air (Pvt) Ltd, offering a wide range of quality products at competitive prices across Sri Lanka.

Where are you located?

Kirulapana Avenue, Colombo 5, Sri Lanka.

How can I contact customer support?

Phone: 0772290700

Email: support@wonmartz.com

How do I place an order?
  1. Browse our products.
  2. Add your desired items to the shopping cart.
  3. Proceed to checkout.
  4. Enter your delivery details.
  5. Select your preferred payment method.
  6. Confirm your order.

You will receive an order confirmation once your purchase is successful.

Can I cancel my order?

Orders may be cancelled before they are dispatched.

Please contact our customer support team as soon as possible if you wish to cancel an order.

Can I change my delivery address after placing an order?

Address changes may be possible before the order has been shipped.

Please contact us immediately after placing your order.

What payment methods do you accept?

Available payment methods will be displayed during checkout and may include:

  • Online Payment Gateways
  • Cash on Delivery (where available)
  • Bank Transfer (where available)
  • Koko Payment
Is online payment secure?

Yes.

All online transactions are processed through secure payment gateways using industry-standard encryption technologies.

Do you deliver throughout Sri Lanka?

Yes.

We currently provide delivery services across Sri Lanka.

How long does delivery take?

Estimated delivery times are:

  • Colombo: 1–3 Business Days
  • Other Areas: 3–7 Business Days

Delivery times may vary depending on location and courier availability.

For more details: Shipping & Delivery Policy

Can I return a product?

Yes.

Eligible products may be returned according to our Return & Refund Policy.

Please refer to that policy for full details.

How long does a refund take?

Approved refunds are generally processed within 7–14 business days.

Do your products include a warranty?

Many of our products include a manufacturer or seller warranty.

Please check the product page for warranty information.

How do I make a warranty claim?

Contact our customer support team with:

  • Order number
  • Proof of purchase
  • Description of the issue

We will guide you through the warranty process.

For more details: Warranty Policy

Do I need an account to place an order?

Depending on the checkout options available, you may either create an account or place an order as a guest.

Creating an account allows you to:

  • View order history
  • Track orders
  • Save addresses
  • Checkout faster
Still Need Help?

If you cannot find the answer you're looking for, please contact us.

WonMartz

Operated by Selene Air (Pvt) Ltd

Address: Kirulapana Avenue, Colombo 5, Sri Lanka

Phone: 0772290700

Email: info@wonmartz.com

We are always happy to assist you and ensure you have the best possible shopping experience.